Terms of service

1. Overview By visiting and shopping at VELMIQUE (shopvelmique.com), you agree to the following terms and conditions. Please read them carefully before placing an order.

2. Our Business Model VELMIQUE operates as an online retail store using a dropshipping model. Products are sourced from third-party suppliers via AliExpress and fulfilled through DSers. We act as the seller of record and are responsible for your customer experience.

3. Eligibility By using our site, you confirm that you are at least 18 years of age and are legally capable of entering into a binding contract.

4. Products & Descriptions We make every effort to display product descriptions, images, and specifications as accurately as possible. However, as products are sourced from third-party suppliers, slight variations in colour, size, or packaging may occur. These do not constitute grounds for a refund unless the item is materially different from what was described.

5. Pricing All prices are listed in GBP (£) and are subject to change without notice. We reserve the right to cancel any order placed at an incorrect price due to a pricing error.

6. Order Processing & Shipping

  • Orders are typically processed within 1–3 business days
  • Delivery times vary by destination, generally 15–45 business days for international orders via AliExpress standard shipping
  • Tracking information will be provided once your order has been dispatched
  • Delays due to customs, carrier issues, or peak periods are outside our control

7. Customs & Import Duties International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the sole responsibility of the customer. We are not responsible for delays caused by customs clearance.

8. Cancellations Orders may be cancelled within 24 hours of placement. After this window, orders are submitted to our supplier and cannot be cancelled.

9. Returns & Refunds Please refer to our Refund Policy for full details. In summary:

  • Refund requests must be made within 7 days of delivery
  • Valid reasons include: damaged, defective, or incorrect items
  • Photo or video evidence is required for all claims

10. Limitation of Liability Velmique shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability shall not exceed the amount paid for the order in question.

11. Intellectual Property All content on this website, including logos, images, and text, is the property of Velmique and may not be reproduced without written permission.

12. Privacy Your personal data is collected and processed in accordance with our Privacy Policy. We comply with UK GDPR requirements.

13. Governing Law These Terms of Service are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to Terms We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of the site constitutes acceptance of the revised terms.

15. Contact Us For any questions regarding these terms, please contact us:

📧 velmiqueltd@gmail.com

 🌐 shopvelmique.com